FAQ’s

Get to know your virtual healthcare solution!

Here’s what our members have asked:

  • TeleMedics is an integrated digital health solutions company that takes a uniquely personalized and proactive approach to virtual care. Unlike other traditional virtual care solutions today, TeleMedics has created a Digital Medical Home to enable customized care that meets patients’ needs no matter their location or circumstance. Through its Digital Medical Home, TeleMedics provides a holistic suite of virtual care services and supplemental benefits that consumers can choose from to design a digital health solution. TeleMedics' core virtual care offerings include primary care, behavioral health, and urgent care, with supplemental benefits spanning pharmacy, care management, advocacy, and physician locator. TeleMedics' enterprise-ready SAAS platform seamlessly ties these digital solutions together enabling simple customization, white-labeling, and easy configuration. TeleMedics is committed to providing the tools to help you proactively manage your health and maintain well-being on an ongoing basis.

  • TeleMedics is available 24 hours a day, 7 days a week, 365 days a year, even on holidays. Use TeleMedics anytime you have a non-emergency medical condition, are unable to see your primary care provider, or when you simply prefer a convenient, cost effective alternative to the emergency room, urgent care center, or clinic.

  • No. TeleMedics is designed to treat non-emergency medical conditions. You should not use TeleMedics if you are experiencing a medical emergency. In case of a life threatening medical emergency, you should immediately dial 911.

  • TeleMedics services are available nationwide. Consultations are subject to federal and state regulations and telephonic or video consultations may not be available in every state.

  • TeleMedics utilizes a rigorous screening process to ensure you are consulting with the highest quality physicians. The initial selection involves a thorough review of their clinical experience, training, licensure and questionnaire. In addition, TeleMedics physicians are subjected to a NCQA/NPDB (National Committee for Quality Assurance/National Practitioner Data Bank) verification standard and background screen. Subsequently, each doctor is monitored through our industry leading Quality Assurance/Quality Improvement Process. When requesting a consultation, TeleMedics will connect you with a U.S. residing doctor licensed in your state.

  • On average a doctor in a traditional office setting must charge $125-$150 to earn $20-$30. The difference between what’s charged and what the doctors earn per visit goes toward paying the overhead costs associated with running a doctor’s office such as rent, utilities, and administrative staff. TeleMedics uses technology and best business practices to eliminate these costs and pass the savings on to our customers.

  • Consultation requests are never denied due to pre-existing medical conditions.

  • Yes, TeleMedics is safe and private. TeleMedics is compliant with HIPAA (Health Insurance Portability and Accountability Act) and will only share your information with your selected physician and pharmacy.

  • Depends on the plan. If you’re receiving TeleMedics as part of a group benefit, you may not be required to pay at all. TeleMedics accepts most major credit and debit cards, namely Visa, MasterCard, American Express and Discover.